Citizens Advice Telford & the Wrekin

Rail to Refuge

Free train travel for those fleeing domestic abuse.

Rail to Refuge is a joint initiative between rail companies and Women’s Aid in which train operators cover the cost of train tickets for women, men and children escaping domestic abuse travelling to refuge accommodation.


How does the scheme work?

  1. A survivor reaches out for support from a domestic abuse service which is a member of Women’s Aid, Welsh Women’s Aid, Scottish Women’s Aid or Imkaan (including Respect’s Men’s Advice Line)
  2. If appropriate, the survivor will be referred to a refuge and will be informed once a refuge vacancy has been confirmed.
  3. The refuge books a free train ticket for the survivor
  4. The refuge can send the ticket and collection details to the survivor via a mobile phone. The survivor can then either use an e-ticket sent to their mobile phone or pick the ticket up from the station using any debit or credit card; they can travel like normal, without having to declare the ticket was free or that they are fleeing from domestic abuse.