Citizens Advice Telford & the Wrekin

Get help

Having a personal safety plan is important to help you keep yourself and your children safe. It helps you to think and plan in advance for the possibility of future violence or abuse. Please click here for a safety plan leaflet.

In an emergency

If you or someone else is in immediate danger, please call 999 and ask for the police.

If you are not safe to speak, you can use the ’silent solution’ system from a mobile phone – call 999 and then press 55 when prompted.  The operator will then put you through to the police. The police will try to communicate with you by asking simple yes or no questions.  If you are not able to speak, listen carefully to the questions and instructions from the call handler so they can assess your call and arrange help if needed.

Pressing 55 only works on mobiles and does not allow police to track your location.

Call 999 from a landline

If only background noise can be heard and operators cannot decide whether an emergency service is needed, then you will be connected to a police call handler.

If you replace the handset, the landline may remain connected for 45 seconds in case you pick up again. 

If you are deaf or can’t verbally communicate

If you can’t use a voice phone, you can register with the police text service - text REGISTER to 999.  You will get a text, which tells you what to do next. Please do this when it is safe so you can text when you are in danger.

Local Support

If you are not in immediate danger, the following numbers might be helpful:

West Mercia Woman’s Aid – 0800 783 1359

The helpline offers confidential support, information, advice and access to refuge or emergency accommodation where necessary. It's a free-phone number, staffed 24 hours a day by trained workers.  If you're calling from a mobile you can request for a call back.

Shropshire Domestic Abuse Service - 0300 3031191

They can offer support and guidance via the telephone or email whichever is easiest and safest for you. The service can also help you if you need to flee your home by helping you to access refuge or other safe accommodation.


Live chats and forums

Women’s Aid online chat service Open Monday-Friday 10am – 4pm and Saturday-Sunday 10am-12pm

Victim Support free, confidential live chat is open 24/7, and there is a Support Space covering topics such as difficult emotions, coping strategies, trauma and sleep

Women’s Aid survivor forum Provides a safe and anonymous space for women (over 18) who have been affected by domestic abuse to share their experiences and support one another.

You can search for your local service on the Women’s Aid website or on Hestia’s Bright Sky app. Many charities have ways to contact them online, which may help you hide the contact from the abuser.


Further information

National Support and Specialist Services

Online resources for domestic abuse