Citizens Advice Telford & the Wrekin

About Us

We’re an independent charity that provides free, confidential, independent and impartial advice that you can trust.

Citizens Advice Telford and the Wrekin formed from the merger of three smaller bureaux in 1999. We are managed by a Board of Trustees and are members of the National Association of Citizens Advice. Our service is delivered by a mixture of volunteers and paid staff who undergo extensive training to make sure your visit to us is as successful as possible.

Our service is free, confidential, independent and impartial. We give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.

We will explain what information we record about your issues and will not share any of your personal details without your permission.

We value diversity, promote equality and challenge discrimination in all that we do. We respond to an individual's needs without regard to their age, gender, sexual orientation, disability, race or religion.


The Trustees Report and Accounts are available upon request.

The members of our Board of Trustees are: 

  • David Shelmerdine (Chair)
  • Sam Chilvers
  • Julie Twynholm
  • Tim Elliott
  • Dee Singh Kothari
  • Sherrel Fikeis
  • Cllr. Gemma Offland (TWC Rep.)
  • Tom Longmore

Quality of Advice:

Citizens Advice Telford and the Wrekin holds the Advice Quality Standard. They have demonstrated that they are easily accessible, effectively managed and employ staff with the skills and knowledge to meet the needs of their clients.

Advice Quality Standard