Vacancies
Generalist Telephone Adviser
| Hours: | circa 7.5 hours per week (to discuss at interview – this is flexible for exceptional candidates and we are open to offering annualised hours) |
| Salary: | £24,000 - £26,000 pa pro rata |
| Contract: | Fixed Term 12 months |
| Responsible to: | Advice Services and Quality Manager |
The deadline for applications is Wed 26 January. We expect to short-list and contact candidates about their interview time by Friday 28 January. Interviews (virtual) are likely to take place on Monday 31 January.
Please let us know if you are unable to make the interview day as we can be flexible for short-listed candidates. The start date will be: As soon as possible.
CLICK HERE for full role description and details.
Application process: we accept a covering letter max 1 page of A4 and a CV (preferably maximum 2 sides of A4) to be emailed to louisecross@telfordcab.co.uk
Current Vacancies for an exciting new project
Are you passionate about helping people? We are looking for enthusiastic individuals to join our team working on an exciting new project – The Net, providing support services across Telford & Wrekin in order to ensure that people are able to access the support they need, when they need it.
Are you passionate about helping people? We are looking for enthusiastic individuals to join our team working on an exciting new project – The Net, providing support services across Telford & Wrekin in order to ensure that people are able to access the support they need, when they need it.
About The Net
The partnership which delivers The Net, consists of:
- Stay as the lead agency, a local provider of housing and support services.
- Citizens Advice, delivers general advice, helping people facing multiple disadvantages to turn their lives around.
- Telford MIND which offers mental health support
The difference we make to individuals:
- Improve individual’s health and wellbeing
- Support individuals through crisis
- Support individuals to become more active and involved in their communities: reducing isolation and increasing self-esteem and confidence
- Access support that they need to help improve their quality of life
- Make a difference to their community e.g. through peer mentoring and becoming active citizens
We are looking to recruit the following roles*:
*Please note any links will take you to the Stay website.
Project Co-ordinator, 20 hours per week, £11 per hour (negotiable)
Employed by Stay, the Project Co-ordinator will have responsibility for the day to day management of The Net service. This will include producing quarterly and year-ending statistical reports on all activities, attending regular meetings to report on developments in the service, ensuring that all documentation and team procedures are kept up to date and contributing to achieving service outcomes, targets and service excellence as required by Stay’s contractual obligations and Stay’s policies and procedures.
This will also include creating and maintaining good relationships with service users and project workers, organising and facilitating the service user group sessions and embedding a culture of service user involvement in shaping the project and continuously improving the service.
Equality & Diversity Questionnaire
Job Applicant Privacy Notice (GDPR Compliant)
Recruitment of ex-offenders 2016
Summary T’s & C’s – Project Co-ordinator
The Net Project Coordinator JD
The Net Project Coordinator PS
Safeguarding Children Policy 2021
Intensive Support Worker, 37 hours per week, £10.55 per hour (negotiable)
Employed by Stay. This is an opportunity to be part of a team working on a new project – The Net, providing support to people to help direct and support them through support services. You will carry out a variety of duties including administrational support, gathering people’s experiences of the service, assist in recording outcomes being achieved, writing case studies, providing direct 1-2-1 client support. This may include taking people to services if their confidence is low, helping people to complete non-means tested benefit forms etc.
Equality & Diversity Questionnaire
Job Applicant Privacy Notice (GDPR Compliant)
Recruitment of ex-offenders 2016
Summary T’s & C’s – Intensive Support Worker
Safeguarding Children Policy 2021
Intensive Support Worker, 37 hours per week, £23,500 per annum (negotiable)
Employed by Citizens Advice Telford and The Wrekin. Our expertise in a wide range of advice including benefits, housing, debt, financial capability and employment along with the specialisms of the other partners will create a holistic intensive support package.
The Intensive Support Worker will need to be a trained and qualified adviser and the casework completed for the client will need to be delivered and recorded to our quality standards. Experience is preferred but training may be given for the right candidate.
Application Form & Diversity Monitoring
Intensive Support Worker – JD – Oct 2021 LC
Intensive Support Worker (Specialist), 20 hours per week, £27,500 per annum (pro rata full time equivalent salary) (negotiable)
Employed by Citizens Advice Telford and The Wrekin. Our expertise in a wide range of advice including benefits, housing, debt, financial capability and employment along with the specialisms of the other partners will create a holistic intensive support package.
The Intensive Support Worker (Specialist – 20 hrs per week) will provide a more specialist and senior caseworker role within the team. This post will also provide line management and quality assurance for the Intensive Support Worker. Experience as a benefits and or debt caseworker and generalist adviser is required.
Application Form & Diversity Monitoring
Intensive Support Worker Specialist – JD+PS – Oct 2021 LC
Mental Health & Well Being Support Worker, 37 hours per week, £10 per hour (negotiable)
Employed by Telford Mind. You will be required to provide a solution focused support, ensuring that service users feel supported and listened to and helping them take control of their wellbeing. Individuals should be given the opportunity to explore their thoughts and feelings in a non-judgmental, confidential and safe manner.
Application Letter – Mental Health & Wellbeing Support Worker
Community Engagement Officer, 20 hours per week, £9.75 per hour (negotiable)
Employed by Telford Mind. The role of the Community Engagement Officer will be to ensure a range of social activities are available to participants to allow individuals to expand support networks and build confidence. Peer support is key in this respect, and peer support groups serving targeted cohorts will allow individuals to share lived experiences that relate to their support needs, learn from others who have been in similar circumstances, and give individuals the opportunity to give back and develop a sense of purpose. Similar benefits will arise from a befriending service that the Community Engagement Officer will oversee to wrap support around individuals away from groups, with the objectives that beneficiaries will no longer need the support of the service during any future crisis.
Application Letter – Community Engagement Officer
Community Engagement Officer JD Oct 2021
If you would like to discuss any of the above posts, please contact Kay by telephone: 01952 291904 or e-mail: kaybennett@staytelford.co.uk.
Closing Date: Tuesday 1st February 2022
We welcome applications from all sections of the community, and are open to secondments from relevant organisations.
These posts are funded by The National Lottery Community Fund. 